Dear Gary,
I would like to express my gratitude to you for all you did to expedite my last order. When I was dissatisfied with the first order , you went "above and beyond" to ensure it was remade to my specifications and completed within the time frame I needed. You certainly didn't have to do that...but please know how much I appreciate that you did. I am extremely grateful for all you did to make it happen. Thank-you so much for your professional and effective help and for the high quality of product you provide.
I would also like to commend Kelly for her patience , efficiency, expertise, and altogether agreeable and delightful demeanor during the whole process. Kelly is a valuable asset to your organization, and she is truly one of the most wonderful people I know. I look forward to seeing her each month. Thank-you from the bottom of my heart to both of you. "
***** Sandy D., Austin, Texas Administrator