Dear Gary,
I'm writing this letter to let you know that I am a very satisfied client. Thank-You for putting together a wonderful and attentive team whose obvious priority is customer satisfaction.
As you know, I was a client of Hair Club For Men & Women for over 20 years in three different cities. When I moved to Austin I naturally continued my services with the local Hair Club. Well after one year of substandard service and constant sales pressure I decided to give your company a try and I'm so glad I did.
Here's what I love about the way you guys do business at DHC and why I left Hair Club:
Outstanding Service- anyone can sell you a hair-replacement solution, but only a highly trained and experienced stylist can make you look your best. Take it from a 20 year veteran, you've got the most experienced and artistically inclined stylists I've ever worked with. Their attention to detail and relentless pursuit of perfection is a breath of fresh air for me. I absolutely love their work and the end results.
No Sales Pressure- When I come in for service and a haircut , I don't expect to be bombarded with a sales pitch as to why I need to "upgrade" my system and spend more money each month. This is what they do at Hair Club.I appreciate the fact that there is absolutely no sales pressure at your company. None.Zero.Zilch.
The Best Program Around- Before leaving Hair Club, I did quite a bit of research on hair-replacement companies and solutions in and around the Austin area. What I like about your company is the fact that you get the Best Technology and Options all Upfront and for Less Money. I like that I can tailor your program to meet my needs and try different technologies as I see fit instead of having to pay more money each month in order to "qualify" for Better Technology like they do at Hair Club.
And finally, I like the fact that I'm dealing with people at DHC who actually understand what it's like to be a hair-replacement client because you guys wear hair as well. To me, that's a major advantage over someone who's selling a product They Don't Actually Use.
Gary, my only regret is that I didn't make the switch sooner."
Sincerely,
Alex G., Client / Former Hair-Club Client. Business Executive